Terms of service
1. Agreement to Terms
By accessing or using our website at kelvc.com and purchasing products from kelvc, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our Site or purchase our products.
2. Who May Use Our Services
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.
3. Products and Pricing
Product Information
We sell premium vibration plates and related wellness products. All product descriptions, images, and specifications are provided for informational purposes only. We make every effort to display products accurately, but we cannot guarantee that your device's display will be perfectly accurate.
Pricing
.All prices are in Canadian Dollars (CAD)
.Prices include applicable taxes (GST/HST) and free shipping
.We reserve the right to change prices at any time without prior notice
.Sales and promotions may have additional terms and conditions
Availability
All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either:
.Offer a comparable alternative
.Cancel the item and refund the applicable portion of your payment
4. Orders and Payment
Order Acceptance
Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to:
.Product availability
.Errors in product or pricing information
.Suspected fraudulent activity
Payment Methods
We accept major credit cards (Visa, MasterCard, American Express) and other payment methods displayed at checkout. By providing payment information, you represent that you are authorized to use the payment method.
Order Changes and Cancellations
You may request to cancel or modify your order within 2 hours of placing it by contacting customer support. After 2 hours, we cannot guarantee changes as orders enter our fulfillment system.
5. Shipping and Delivery
Shipping Policy
.We ship to Canada only at this time
.Standard shipping: 10-14 business days
.Delivery times are estimates, not guarantees
Shipping Costs
Shipping costs are included in the product price.
International Customs and Duties
For Canadian customers, GST/HST is included in the price. No additional customs fees are typically charged for shipments within Canada.
Risk of Loss
All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Returns and Refunds
Our 100-Day Satisfaction Guarantee is detailed in our separate Refund Policy. By purchasing our products, you agree to the terms of our Refund Policy, which is incorporated into these Terms of Service.
7. Product Use and Safety
Intended Use
Our vibration plates are designed for:
.General wellness and fitness
.Lymphatic drainage support
.Muscle toning and circulation improvement
.Low-impact exercise
Safety Warnings
.Consult your physician before use, especially if you have any medical conditions
.Not recommended for pregnant women without doctor's approval
.Do not use if you have pacemakers, recent surgeries, or severe osteoporosis
.Follow all instructions provided with the product
.Maximum weight capacity: 300 lbs (136 kg)
Misuse
We are not responsible for injuries or damages resulting from:
.Failure to follow instructions
.Product modification
.Use for purposes other than intended
.Use by persons not meeting the safety requirements
8. Intellectual Property
All content on our Site, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
9. User Accounts
If you create an account on our Site, you are responsible for:
.Maintaining the confidentiality of your account information
.All activities that occur under your account
.Ensuring your account information is accurate and current
We reserve the right to suspend or terminate accounts that violate these terms.
10. Prohibited Activities
You agree not to:
.Use our Site for any unlawful purpose
.Attempt to gain unauthorized access to our systems
.Interfere with the proper working of our Site
.Use any robot, spider, or other automated device to access our Site
.Make fraudulent purchases or attempts
11. Disclaimer of Warranties
OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KELVC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE OUR PRODUCTS OR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless kelvc and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:
.Your use of our products or Site
.Your violation of these Terms
.Your violation of any rights of a third party
14. Privacy
Your use of our Services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the new Terms on our Site. Your continued use of our Services after such changes constitutes acceptance of the new Terms.
16. Governing Law
For Canadian customers, these Terms comply with applicable Canadian consumer protection laws.
17. Dispute Resolution
Any disputes arising from these Terms or your use of our Services shall be resolved through good-faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in Canada.
18. Contact Information
For questions about these Terms, contact us at:
Email: support@kelvc.com
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and kelvc regarding our Services.
By using our Site or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.